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Are you insured & what are you covered for?Absolutely! We hold extensive insurance to provide all aspects of: Doggy Day Care Dog Home Boarding Dog Walking (For Up to 6 Dogs) Transportation Of Dogs (Pet Taxi) Dog Grooming (Including Hand Scissoring, Clipping, Wash & Blow Dry, Hand Stripping, De-Shedding, Nail Cutting, Ear Plucking & Cleaning, Anal Gland Expression, and Ultrasonic Teeth Brushing) Pet Care, Sitting, & Minding Services Dog Training Our insurance document is available to view upon request, but here is a link from our provider, displaying proof of cover.
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Are you council licensed?Yes, we proudly hold a five star Dog Home Boarding license from Reigate & Banstead Borough Council, which includes Home-Based Doggy Day Care; our main service. This is a legal requirement for anyone providing a dog or cat boarding service (not within the client's own home). This means we comply with extensive regulations regarding boarding dogs, including our routines, exercise and enrichment, record keeping, environment management, updating our training (CPD), staff to dog ratios, just to name a few! We meet the higher standards, which means we maintain our five star license, the highest rating possible!
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Do you offer collection and drop off?Yes, we provide a transport service in our professionally crated doggy bus. This is included in your dog's day rate.
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Do I provide a set of house keys?The vast majority of clients do provide a spare set of keys, which stay in our key safe when not in use. This means you do not need to be home when we collect or drop home.
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Which areas do you cover?We cover the Redhill, Reigate, and Horley area, and collect the dogs in our super doggy bus, fully kitted out with professional individual dog crates!
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How many dogs do you accept?Your dog will spend their day with up to 5 friendly dogs!
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Can I drop and collect myself?We can't guarantee we will be here when you wish to drop off or collect, due to collecting and dropping off the rest of the dogs, so we aren't able to provide this service, which also helps minimise disruption.
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Does my dog need to be up to date with vaccinations?Yes, due to licensing, all of the dogs must be up to date with their vaccinations, and their certificate uploaded to their online profile. All dogs must also be suitably treated for parasites, and recorded on their account.
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What times do you collect and drop home?We collect between approximately 8.30am-10.30am, and drop home between about 3.30pm-5.30pm, subject to changes. This allows for plenty of time for our itinerary of activities throughout their day, as well as lunch/snack time, and rest time in between.
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Do I need to provide lunch?Yes, if your dog usually has lunch or a snack, please provide this to maintain their routine. On certain days, our enrichment activities include treats and/or chews, so you can decide if you want to provide their normal snack on those days.
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Do you accept entire dogs?We cannot accept entire males, and cannot accept females in season, due to licensing.
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Do you have a dog size limit?Generally, we only take small to medium sized dogs, however, if you have a larger but docile dog, who'd love some doggy company and more enrichment in their life, we may be able to assist! We unfortunately can't accept super high energy dogs, or dogs who are particularly vocal, to ensure we don't disturb the neighbours, and to protect the smaller, more sensitive, and elderly dogs who attend.
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Does my dog need to be insured?Yes, all dogs who attend should have their own pet insurance.
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How and when do I pay?We invoice monthly, which is done via our online client portal, where you can find any invoices. Payments are taken by card via Stripe.
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How much do you charge for a full day of Doggy Day Care?Our rates start from £35.00, and vary depending on how many days you enrol dog. The more dogs your dog attends, the lower their daily rate.
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Do you offer discounts for multiple dogs from the same household?Due to only have 6 spaces a day, we are unable to provide a discount for multiple dogs, but we can guarantee your dogs will have an amazing day with Amity Pet Care!
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What is your staff-to-dog ratio?Our dog to staff ratio is generally 3 dogs per person, up to a maximum of 6 dogs per person. All dogs are carefully vetted, to ensure they are compatible within the group.
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How do you handle dogs with special medical or dietary needs?We have lots of experience in caring for dogs with special needs! We will discuss their requirements with you, to ensure we can meet their needs. We can store special food and medication, and all dogs are fed separately.
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Do you offer any additional services, such as grooming or training, while the dogs are at your Day Care?We provide additional services, such as brush & spritz to refresh your dog's coat, as well as holistic spa days, where they'll have a more thorough brush, bath, dry, and spritz. We do not offer 'formal training', but we do provide fun, enrichment, reward-based training, as part of the dogs' day.
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