Question 1

Have you got availability for Dog Day Care?

Accepted Answer

Yes, we have got a very small amount of availability currently!

Our minimum commitment is 2 set days per week, to allow your dog to settle into a good routine and maintain familiarity.

Please get in touch to enquire about days available, and tell us a bit about your dog.

Question 2

Are you insured & what are you covered for?

Accepted Answer

Absolutely!
We hold extensive insurance to provide all aspects of:
 • Doggy Day Care
 • Dog Home Boarding
 • Dog Walking (For Up to 6 Dogs)
 • Transportation Of Dogs (Pet Taxi)
 • Dog Grooming (Including Hand Scissoring, Clipping, Wash & Blow Dry, Hand Stripping,
De-Shedding, Nail Cutting, Ear Plucking & Cleaning, Anal Gland Expression, and Ultrasonic Teeth
Brushing)
 • Pet Care, Sitting, & Minding Services
 • Dog Training

Our insurance document is available to view upon request, but here is a link (https://www.protectivity.com/product/pet-business-insurance/?showCert=true&policy=RZ90OoBLHiEBrQysdwvRWw2)from our provider, displaying proof of cover.

Question 3

Are you council licensed?

Accepted Answer

Yes, we proudly hold a five star Dog Home Boarding license from Reigate & Banstead Borough Council, which includes Home-Based Doggy Day Care; our main service.

This is a legal requirement for anyone providing a dog or cat boarding service (not within the client's own home).

This means we comply with extensive regulations regarding boarding dogs, including our routines, exercise and enrichment, record keeping, environment management, updating our training (CPD), staff to dog ratios, just to name a few!

We meet the higher standards, which means we maintain our five star license, the highest rating possible!

Question 4

How many dogs do you accept?

Accepted Answer

Your dog will spend their day with up to 5 friendly dogs during Doggy Day Care, and just 3 other lovely dogs for Adventure Walks!

Question 5

What is your staff-to-dog ratio?

Accepted Answer

Our dog to staff ratio is generally 3 dogs per person, or up to a maximum of 4 dogs per person for Adventure Walks, which complies with local regulations.
All dogs are carefully vetted, to ensure they are compatible within the group.

Question 6

What additional services do you offer while the dogs are at your Day Care?

Accepted Answer

We offer a range of additional services, including brush & spritz to refresh your dog's coat and holistic spa days for a thorough brush, bath, dry, and spritz. We also provide fun, enriching, reward-based training as part of their day, focusing on social skills, appropriate play, good manners, and brain-stimulating activities!