Dog Services Terms & Conditions

These Terms & Conditions apply to all dog services provided by Amity Pet Care, including (but not limited to) Doggy Day Care, Social Adventure Walks, Sunrise Social Walks, Garden Visits, Home Visits, and any future dog services unless otherwise stated.

By booking or using our services, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.

Our Philosophy

At Amity Pet Care, the welfare of every dog is at the heart of everything we do.

We are a small, welfare-led dog care provider, committed to providing a safe, enriching and enjoyable experience through carefully managed routines, compatible social groups and compassionate, reward-based handling.

Our policies are designed to promote consistency, minimise stress and maintain the highest standards of care for every dog entrusted to us. We reserve the right to make decisions that protect the physical and emotional wellbeing of the dogs in our care, our team and members of the public.

Our Standards

Amity Pet Care is committed to providing a premium, welfare-led service. We are licensed, insured and operate in accordance with current animal welfare legislation and best practice guidance.

We maintain carefully managed group sizes, use only force-free handling methods, promote positive social experiences and continually review our practices to ensure every dog receives the highest standard of care.

1. Your Dog

To ensure the safety, health and welfare of all dogs in our care, clients agree to the following:

Vaccinations & Disease Prevention

Dogs must be protected against the core infectious canine diseases by either:
A current veterinary vaccination certificate; or
A valid veterinary titre test demonstrating protective immunity.
As Leptospirosis cannot currently be titre tested to licensing standards, all dogs must also have a current Leptospirosis vaccination.
Kennel Cough vaccination is not required for dogs attending Amity Pet Care. As the vaccine protects against only certain strains, and due to our carefully managed small groups and Consistency of Care policy, we consider the risk within our environment to be lower than in many larger facilities.
Dogs receiving a live Kennel Cough vaccine (intranasal or oral) must not attend any Amity Pet Care services for 10 days following vaccination. As your dog's place remains reserved exclusively for them during this period, the usual service fees will continue to apply.
Vaccination and/or titre test certificates must be uploaded to your client portal before services commence and kept up to date throughout your dog's attendance.
Dogs must be kept on an appropriate flea, tick and worm prevention programme.
Dogs displaying signs of contagious illness, infectious disease or parasite infestation must not attend any Amity Pet Care service.

Identification

All dogs must be microchipped in accordance with current UK legislation.
Dogs must wear a secure collar with a legally compliant identification tag whenever outside the home.

Health & Welfare

Clients are responsible for carrying out a basic health check before each service and must not present a dog that appears unwell, injured or otherwise unfit to participate.
Clients must inform Amity Pet Care immediately of any illness, injury, medication, veterinary treatment, allergies, behavioural changes or any other circumstance that may affect their dog's welfare or suitability for our services.
We are happy to administer medication where appropriate, provided full written instructions have been supplied.
We reserve the right to refuse attendance where we believe participation may compromise the welfare of the dog or others in our care.

Behaviour

Dogs attending any group service must be friendly, appropriately socialised and able to interact safely with both people and other dogs.
Dogs must be suitable for the service being provided. Dogs displaying aggression, behaviour that compromises the safety or welfare of themselves, other dogs or people, or that cannot be safely handled by our team, may be refused entry or removed from our care immediately.
Clients must disclose any previous incidents involving aggression, bites, guarding behaviours, excessive fear, escape attempts or any other behavioural concerns before services commence.
We reserve the right to suspend or terminate services where relevant information has not been disclosed.

Handling & Training

Amity Pet Care uses and advocates only kind, force-free, reward-based handling and training methods.
Aversive equipment or training methods, including (but not limited to) shock collars, prong collars, choke chains and spray collars, are not supported or recommended by Amity Pet Care.
We strongly recommend that dogs attending our services are walked using a well-fitted harness suitable for their size and shape.

2. Consistency of Care

One of the key reasons our carefully managed small-group services are successful is the consistency they provide.
To maintain stable social groups, predictable routines and high standards of behaviour, Amity Pet Care exclusively provides regular Doggy Day Care, Adventure Walk and similar group services for dogs that do not also attend another professional dog day care or dog walking provider.
Prior to commencing services with Amity Pet Care, clients must have concluded any existing regular contracts or ongoing arrangements with alternative dog day care or dog walking providers.
Clients must notify Amity Pet Care before arranging any new regular dog walking, daycare, behaviour or training service with another provider during their time with us. This allows us to discuss any potential impact on your dog's routine, welfare and continued suitability for our services.
Failure to disclose the use of alternative providers may result in suspension or termination of services.

3. Assessments & Suitability

All new dogs must complete an initial consultation together with any assessment or trial period required before regular services commence.

As part of this process, every dog will undergo a physical, behavioural and handling assessment to ensure they are suitable for the services requested and comfortable being safely handled by our team.

Assessments may include, but are not limited to:

General handling for routine care and welfare purposes.
Fitting and adjustment of collars, harnesses and leads.
Vehicle loading and unloading.
Basic health and welfare checks.
Examination for injuries, parasites or foreign bodies where appropriate.
Administration of emergency first aid if required.
Coat maintenance and bathing where necessary.
Confidence in new environments.
Social interactions with both people and other dogs.
Assessment of play style, social skills and overall suitability within our carefully managed small-group environment.

Dogs must be comfortable being safely handled by our team for routine husbandry and emergency welfare purposes. This is essential to enable us to respond appropriately should a dog become injured, unwell or require immediate assistance whilst in our care.

Amity Pet Care reserves the right to refuse, suspend or discontinue services at any stage if we believe a dog:

is unsuitable for the service requested;
cannot be safely handled;
presents a welfare or safety concern;
is unable to integrate appropriately within our small-group environment; or
has been enrolled using inaccurate or incomplete information regarding their health, behaviour or history.

4. Client Responsibilities

Clients agree to:

Provide accurate, honest and complete information regarding their dog's health, behaviour, routine and care requirements.
Notify Amity Pet Care promptly of any changes to their contact details, emergency contacts, veterinary practice, medical conditions, medication or behavioural changes.
Ensure their dog is fit, healthy and suitable to participate in the booked service.
Provide sufficient food, medication, equipment and any other items required for their dog's care where applicable.
Ensure their dog has had adequate opportunity to toilet prior to collection where collection forms part of the service.
Ensure their dog is available and ready for collection at the agreed time.
Reimburse Amity Pet Care for any essential purchases made on the client's behalf where adequate supplies have not been provided.
Failure to disclose relevant medical or behavioural information may result in immediate suspension or termination of services without refund.

5. General Service Information

All services are subject to availability.
Amity Pet Care reserves the right to alter, shorten or cancel any service where weather conditions, road conditions, veterinary emergencies, vehicle issues, or the safety and welfare of any person or animal make it necessary to do so.
Where appropriate, any remaining service time may instead be spent providing care within the dog's home or garden.
We provide regular updates wherever possible and will notify clients of any concerns relating to their dog's health, welfare or behaviour.
Clients are responsible for ensuring that their property can be safely accessed, secured and left in a safe condition before and after each visit.
Unless previously agreed or required in an emergency, third parties should not enter the client's property whilst Amity Pet Care is providing a service.
Amity Pet Care reserves the right to decline or modify any service where access arrangements are considered unsafe or unsuitable.

6. Reserved Spaces & Attendance

Our Doggy Day Care and regular Adventure Walk services operate on allocated spaces rather than individual bookings.
Your dog's place is reserved exclusively for them, allowing us to maintain carefully balanced group sizes, consistent routines and stable social dynamics.
To retain an allocated space, all booked services must be paid for in full, including periods of absence due to holidays, illness, veterinary treatment, family commitments or any other reason.
The only exception is during planned Amity Pet Care closure periods, including annual leave or other dates notified in advance, during which no charges will apply.
Where payment is not maintained, Amity Pet Care reserves the right to release the allocated space and offer it to another client.
Should a client wish to permanently reduce or relinquish their allocated days, a full month's notice should be provided. Whilst every effort will be made to accommodate future requests, spaces cannot be guaranteed once released.

7. Fees & Payments

Current fees are available on request and may vary depending on the service provided, attendance frequency or any agreed package.
Invoices must be paid promptly using the payment methods approved by Amity Pet Care.
Failure to make payment by the due date may result in administration charges and/or suspension of services until the account has been settled.
Additional travel charges may apply outside our usual service area.
Premium rates apply during Bank Holidays and the Christmas and New Year period. Details are available on request.
Charges may also apply for key collection and return where keys are not securely retained by Amity Pet Care or exchanged in person.
Amity Pet Care reserves the right to review and amend its fees at any time. Existing clients will be given reasonable notice wherever possible.

8. Hot Weather & Adverse Weather Policy

The welfare of every dog in our care always takes priority over maintaining the planned service.
Where daytime temperatures are forecast to reach 23°C or above by midday, or where weather conditions are otherwise considered unsuitable for safe exercise, Amity Pet Care may amend or suspend Adventure Walks in the interests of canine welfare.
Where reasonably possible, clients will instead be offered one of the following alternative services:

Sunrise Social Walks - early morning group walks before temperatures become unsuitable.

Garden Visits - individual visits providing companionship, toileting opportunities, enrichment, fresh water, welfare checks and any other agreed care within the safety of the dog's own home and garden.
Where neither alternative service is selected, the dog's allocated place remains reserved exclusively for them and the usual service fee remains payable in order to retain that space.
Amity Pet Care also reserves the right to amend services during periods of severe weather, including (but not limited to) extreme heat, snow, ice, flooding, storms, high winds or any other conditions that may compromise the safety or welfare of people or animals.

9. Cancellations

Allocated Doggy Day Care and Adventure Walk spaces are reserved specifically for each individual dog.
As these spaces cannot usually be filled at short notice, all reserved services remain payable in order to retain your dog's allocated place, except during planned Amity Pet Care closure periods.
Where a dog is unable to attend due to illness or injury, clients should notify Amity Pet Care as soon as reasonably possible.
Where appropriate, Amity Pet Care may request confirmation from a veterinary surgeon before the dog returns to our services. This helps us safeguard the health and welfare of all dogs in our care.
If Amity Pet Care is unable to provide the agreed service due to unforeseen circumstances, every reasonable effort will be made to offer an appropriate alternative or provide as much notice as possible.
Where Amity Pet Care cancels a service and no suitable alternative can be provided, clients will not be charged for that service.

10. Veterinary Emergencies

The welfare of every dog in our care will always take priority.
In the event that a dog becomes ill, injured or requires urgent veterinary attention whilst in our care, Amity Pet Care is authorised to seek appropriate veterinary treatment without delay.
Every reasonable effort will be made to contact the client first, followed by the nominated emergency contact(s). However, treatment will not be delayed where immediate veterinary attention is considered necessary.
Where possible, your own registered veterinary practice will be used. If this is not practical due to the nature of the emergency, location or opening hours, Amity Pet Care may use the nearest appropriate veterinary practice.
Clients authorise Amity Pet Care to follow the advice and recommendations of the attending veterinary surgeon where immediate decisions are required in the interests of the dog's welfare.
All veterinary fees, medication, transport costs and any associated expenses remain the responsibility of the client.

11. Insurance

Amity Pet Care maintains appropriate business insurance for the services we provide.
Whilst every reasonable care is taken, clients remain responsible for maintaining suitable pet insurance to cover illness, injury and veterinary treatment.
Amity Pet Care is insured to hold clients' keys where required. Clients are responsible for ensuring that keys, locks, alarm systems and access arrangements are fully operational before services commence.
Where key collection or return is requested outside of the agreed arrangements, additional charges may apply.
Reasonable care will be taken whilst using any equipment or belongings provided by the client. However, all items supplied for use during our services remain at the client's own risk.

12. Liability

Whilst every reasonable care, skill and attention is taken in providing our services, dogs are living animals whose behaviour can sometimes be unpredictable.
Clients remain legally responsible for their dog's behaviour at all times and accept responsibility for any loss, damage, injury or costs arising as a result of their dog's actions where this is not caused by the negligence of Amity Pet Care.
Clients agree to reimburse Amity Pet Care for the reasonable cost of repairing or replacing any property belonging to Amity Pet Care that is damaged as a result of their dog's actions.
Amity Pet Care cannot accept responsibility for injury, illness, escape, loss or death arising from inaccurate or incomplete information supplied by the client, pre-existing medical or behavioural conditions that have not been disclosed, or circumstances beyond our reasonable control.
Where another person is caring for the dog, entering the client's property or providing services during the same period, Amity Pet Care cannot accept responsibility for incidents arising outside the time that the dog is under our direct supervision.
Amity Pet Care shall not be liable for delays, interruptions or failure to provide services due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, flooding, fire, power failure, vehicle breakdown, government restrictions or other unforeseen emergencies. Every reasonable effort will be made to minimise disruption and provide suitable alternatives where possible.
Nothing within these Terms & Conditions excludes or limits liability where such liability cannot legally be excluded under the laws of England and Wales.

13. Emergencies & Welfare

Should an emergency affect Amity Pet Care's ability to continue providing care, every reasonable effort will be made to contact the client and their emergency contact(s) to agree the most appropriate course of action.
Where emergency collection or temporary boarding becomes necessary and neither the client nor their emergency contact(s) are available, Amity Pet Care reserves the right to arrange suitable emergency accommodation or care in the dog's best interests. Any associated costs shall remain the responsibility of the client.
Should an infectious disease, parasite outbreak or any other notifiable incident occur, Amity Pet Care will take all reasonable steps to protect the health and welfare of the dogs in our care and will notify the relevant authorities where required by law or licence conditions.
In the unlikely event that a dog becomes lost whilst in our care, Amity Pet Care will immediately begin an appropriate search, notify the client, contact the relevant authorities and follow our Lost Dog Procedure.
Where an emergency requires the evacuation of our premises or immediate changes to planned services, Amity Pet Care will always prioritise the welfare and safety of the dogs in our care.

14. Photography, Privacy & Confidentiality

Photographs and videos may be taken during services for welfare records, behavioural monitoring and updates.
Images of dogs will only be used for marketing, promotional or social media purposes where the client has given prior consent.
All personal information provided by clients will be handled confidentially and processed in accordance with applicable UK data protection legislation.
Client records are securely stored and are only accessed where necessary for the provision of our services or to meet our legal obligations.

15. Amendments to these Terms & Conditions

Amity Pet Care reserves the right to amend these Terms & Conditions from time to time.
The most current version will always be made available to clients through our client portal or upon request.
Continued use of our services following notification of any amendments constitutes acceptance of the revised Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank You

Thank you for choosing Amity Pet Care.

We truly appreciate the trust you place in us to care for your dog. These Terms & Conditions are designed to ensure the highest possible standards of welfare, safety and consistency for every dog in our care, whilst helping us provide a professional, reliable and enjoyable service for all our clients.

If you have any questions about these Terms & Conditions or any aspect of our services, we will always be happy to help.