Terms & Conditions

Your Pets

1.1 All dogs, cats, and rabbits must be up to date with their annual vaccinations. Vaccination cards will need to be seen, and we are required, under licence, to have a copy of each dog’s vaccination certificate, for Dog Day Care and Dog Home Boarding services. The dog Kennel Cough vaccination is compulsory for dog home boarding, dog day care, and group walking services.


1.2 All pets must be free from parasites, and kept up to date with flea and worming treatments (at least every 3 months, depending on the treatment used).


1.3 It is compulsory for all dogs to be microchipped under The 2016 Dog Microchipping Legislation, and we highly recommend that all other pets are microchipped, and that the owner’s details are up to date.


1.4 It is a legal requirement, under The Control of Dogs Order 1992, that dogs wear a collar and tag with the owner’s details. Tags are to state: Surname, first line of address, postcode, contact number. Amity Pet Care can supply tags with our details on for Dog Day Care and Home Boarding services.


1.5 All dogs, requiring service where they may be in contact with other dogs, must be well socialised, accepting, and show no signs of aggression towards other animals. Owners must provide a muzzle, if there’re any concerns of aggression with other dogs, and an individual service will be provided. It is the owner’s responsibility to seek the advice of a qualified force-free behaviourist and veterinarian if their pet is showing signs of any behavioural issues.


1.6 It is the owner's responsibility, to regularly health check their pets, before being cared for by Amity Pet Care, and we advise that every pet is checked by a Veterinarian, at least every 6 months.


1.7 It is the owner’s responsibility to inform and advise Amity Pet Care of any allergies, medical or behavioural problems, which your pets have experienced. We are happy to administer medication, and monitor conditions, when required, but are unable to accept dogs or other pets, showing any signs of infectious disease or infestation.


1.8 We will not use or recommend any aversive dog handling equipment (inclusive of shock, prong, ‘choke chain’, and spray collars) or training methods, under any circumstances. We advise that all dogs are walked on a correctly fitting harness.


1.9 We cannot accept destructive dogs for Dog Day Care or Dog Home Boarding services. Should your dog become destructive or display any dangerous behaviour during their stay, we reserve the right to contact your emergency contacts and request that they collect the dog, or we will arrange for emergency boarding at a local boarding kennels of our choice, at the additional cost of the owner. No refund will be issued against any unused services.


General
2.0 Clients must inform Amity Pet Care if their dog is going to be boarding at a kennels.  Kennel cough is highly contagious virus, which incubates for up to 14 days-or the safety of the other dogs, we will only be able to offer you an individual dog walk for this time.

2.1 All pets must be registered on Amity Pet Care’s system, before a service can commence, with up to date details.


2.2 Amity Pet Care do not operate any agency fees, or registration fees.


2.3 Owners are entitled to 1 free consultation per year, or more, if a significant change occurs in the animal's requirements, or change of address. Any additional visits or consultations will incur a charge.


2.4 Amity Pet Care reserve the right to cut any Dog Walk short, if we feel that the safety of either your dog, or ourselves, is being compromised. The remaining duration can be spent at the home. We will provide feedback if we experience a problem, to try to resolve.


2.5 Amity Pet Care cannot take responsibility for potentially aggressive dogs, such as dogs used for hunting, guarding or security, or illegal dog breeds. This is both for our safety, and that of other animals. Our services are aimed at domestic, family pet animals.


2.6 Owners must supply items which they wish to be used. Including all pet, and cleaning products. Owners will be charged an extra fee, plus the total of goods, on top of the service total, should the owner not stock up, and the Animal Carer needs to purchase supplies.


2.7 Regular updates of your animal's progress are available, via the client portal or email.


2.8 Homeowners must inform us of anyone else who may enter the property whilst we are caring for your animals-ie family, builders, cleaners, gardeners, etc.


2.9 It is the homeowner's responsibility to ensure that their property can be left in a safe and secure manner, and that all entrances and exits can be locked. 


Fees & Payments

3.1 Payment is required to secure bookings and dates. If a deposit is paid, the remaining balance must be paid, in full, at least 1 month before service is due to start.


3.2 Payments must be made by bank transfer or cash.


3.3 All current services and fees are subject to change at any time. This excludes services paid for in advance, unless otherwise stated.


3.4 Prices include a small contribution towards fuel costs and travel expenses. Supplementary travel fees apply to certain areas outside of our covered area.


3.5 All Public/Bank Holidays, unless stated on the specific service page on the Amity Pet Care’s website, including Good Friday, Easter Sunday, Easter Monday, Early Spring Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Eve (24th December), Christmas Day (25th December), Boxing Day (26th December), Christmas Weekend Bank Holiday, New Year's Eve, and New Year’s Day (1st January), are charged at double the standard service rate.


3.6 An administration fee may apply if payment is delayed. 


3.7 There is an additional administration fee for any bookings requests with less than 24 hours notice from the start date. 


3.8 A fee may apply for collection and return of house keys. 


Cancellation Policy

4.1 We require a minimum of 1 weeks notice, to cancel any service, other than regular dog services with set days, and the full fee must be paid if this is not given, and refunds of payments for cancelled services will be added as credit to the client account to use against future bookings, minus a £10.00 administration fee.


4.2 If owners require to cancel a service, as a result of an animal medical issue, the owner must ensure the the animal sees a qualified Veterinarian within 48 hours of notifying us, for the welfare of that animal. We are required to record any illnesses, injuries, emergency Veterinary visits, and treatments, by either taking a copy of the Veterinary paperwork or a statement from your Veterinarian, confirming the diagnosis. If a Veterinary diagnosis is not made, our standard cancellation policy applies.


4.3 To cancel a regular service, a retainer fee of 50% will be charged, if client wished to continue reserving their slots. If no retainer fee is paid, client can enquire up to a week before they wish to reinstate services.


Insurance

5.1 It is the owner's responsibility to insure their pets. All pets, whilst in our care, are covered by our insurance, but we recommend that all owners take out their own pet insurance to cover injury or illnesses, as owners are responsible for the payment of any Veterinary bills. If Veterinary assistance is required, owners, or emergency contacts, will be informed.


5.2 It is the owner's responsibility to insure their own home, and belongings. Amity Pet Care hold no responsibility for the loss or damage to any personal items, including owners home, garden, or any other property, pet food, medication, collars, leads, bowls, harnesses, bedding, toys, treats, etc. We will take care of all belongings, to the best of our ability, but all are left at your own risk.


5.3 Amity Pet Care are insured to hold keys, but hold no responsibility for the loss or damage of house keys. Owners must ensure that the key(s) and lock(s) are in fully working order before services commence. Additional fees may be incurred if this is not done. We will return house keys in person after the service has finished, at a mutually convenient date and time.


5.4 Due to our strict, regulated routines and standards, Amity Pet Care hold no liability or responsibility for the loss, illness, injury, or death for any animal in our care, or damage caused by the animal. Any additional fees, no matter how incurred, are the responsibility of the owner, to be paid in full. Any Veterinary fees are to be paid, in full, directly to the Veterinarian, or to Amity Pet Care.


5.5 Amity Pet Care are not insured to have any children on their premises, and children are not permitted on any pre-service trial walks with clients. Amity Pet Care cannot guarantee how animals will behave around children.


5.6 Amity Pet Care can not be held liable or responsible when anyone else is tending to your animals or property, or when we are not present.


Emergencies

6.1 In the event of any emergency, the welfare and health or the animals in our care is paramount, and we will work with their interest in mind and follow any instruction from a veterinarian.


6.2 We will make contact with either our, or your Veterinarian, and arrange for any treatment, if required.


6.3 We will work to secure each client’s home, upon leaving, in the safest manner.


6.4 We will contact the owner, followed by the emergency contacts, who may be required to collect the animal(s). If necessary, if the owner and emergency contacts are unable, we will arrange for temporary emergency boarding of the animal(s), which can include quarantine, which must be paid for in full, by the owner. There will not be a refund for our fee.
 

6.5 We will alert Reigate and Banstead Council, of any outbreaks (disease or parasites), and contact the Dog Warden, should a dog become lost, whilst in our care.

 
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